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What You Need to Know Before Using winbajji

Using winbajji — whether you are placing a sports bet, funding your account via bKash, Nagad or Rocket, or browsing the casino lobby — means you have read and accepted these conditions.

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winbajji What You Need to Know Before Using winbajji
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about how a specific condition applies to your account, or you want to raise a dispute or request a data correction, our support team handles those directly. We aim to respond to legal and account-policy queries through the channels below. Response times vary by channel and query complexity, but account-critical matters are prioritised.

Live Chat Raise a policy or account question through the live chat window in your account dashboard. Agents can escalate formal matters to our compliance team on your behalf.
Email Support Send written queries, dispute notices or data-request letters to our support email. Written correspondence is the recommended path for formal legal matters.
Account Help Centre The Help Centre in your account settings lists jurisdiction-specific notes and policy documents. Check there first for answers before raising a formal request.
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Our obligations to you go beyond the transactional. We handle your account data — including wallet identifiers linked to bKash, Nagad or Rocket — with defined retention rules and access controls. If you want to know what we hold, how long we hold it, or how to request a correction, the steps below explain that clearly.

Data We Hold

We keep account registration data, transaction records tied to bKash, Nagad or Rocket, and session logs for the period required by our operational and compliance obligations.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform performs. You can manage cookie preferences through your browser settings at any time.

Requesting Account Changes

To correct or delete personal data, submit a written request via email support. We will confirm receipt and process eligible requests within the period our policy specifies.

Account Security Steps

Every login triggers an OTP check to your registered mobile number. Never share that OTP. If you suspect your account has been accessed without your permission, contact us immediately through live chat.

Common Questions About Our Legal Conditions

These are the questions we hear most often about account eligibility, data rights and how our policy conditions work. If your question is not here, reach us through live chat or email.

Eligibility depends on your local law and the region you are in. We do not confirm legality for individual locations — check your local regulations before opening or using an account.

We store the wallet identifier, transaction reference numbers and timestamps tied to each payment. We do not store your bKash or Nagad PIN — that stays between you and your wallet provider.

Yes. Submit a written data-access request to our support email. We will verify your identity against your registered account details before releasing any information to you.

We retain transaction and identity records for the period required by our compliance obligations after account closure. You can ask what that period is through a formal written request.

Raise a dispute through live chat or email support with your transaction reference. We review the record against the payment rail — bKash, Nagad or Rocket — and respond with a determination in writing.

We update our conditions when needed and notify you through your registered contact. Continuing to use your account after the effective date of any update means you have accepted the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.